Refund Policy

Return Policy:

At Of-One, we are committed to ensuring your satisfaction with our products. If you find the need to initiate a return, please review our comprehensive return policy below.

Return Eligibility:

  1. Unused and Unopened Items: To qualify for a return, items must be unused, unopened, and in the same condition as received.

  2. Within the Timeframe: Returns must be initiated within 30 days of the purchase date. After this period, unfortunately, we cannot offer a refund or exchange.

Return Process:

  1. Contact Us: Prior to returning any items, please contact us at returns@OfOne.uk to inform us of your intention and to receive a Return Authorization (RA) number.

  2. Securely Package Items: Safely pack the items you wish to return, including all original packaging and any accompanying documentation.

  3. Include RA Number: Clearly mark the outside of the package with the issued RA number. Ship the package to the address provided in the return authorization.

Refund Process:

Upon receiving your returned items and inspecting their condition, we will process your refund promptly. Please note the following:

  • Refund Method: Refunds will be issued using the original payment method.

  • Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.

Exchanges:

If you wish to exchange an item, please follow the return process outlined above and then place a new order for the desired item.

Damaged or Defective Items:

In the rare event that you receive a damaged or defective item, please contact us immediately at returns@OfOne.uk. We will arrange for a replacement or refund, including any associated shipping costs.

Non-Returnable Items:

Certain items are non-returnable for hygiene or safety reasons. These include, but are not limited to, opened cosmetics, intimate apparel, and perishable goods.

Cancellations:

Orders can be cancelled within 24 hours of placement. After this timeframe, please refer to our return policy.

Contact Us:

If you have any questions or concerns about our return policy, feel free to reach out to us at returns@OfOne.uk. We are here to assist you in making your return process as smooth as possible.

Thank you for choosing Of-One. We appreciate your trust, and we are dedicated to making your shopping experience with us enjoyable and hassle-free.